Shipping & Returns
Shipping & Returns
Processing & Production Time
All items are made to order and crafted with care. Please allow 5–7 business days for production before your order ships. Once your item is completed, it will be packaged and shipped as quickly as possible.
Please note that production times may vary during holidays, sales, or periods of high order volume.
Shipping
We offer both shipping and local pickup for your convenience.
Once your order has shipped, you will receive tracking information (when applicable) so you can follow your package's journey.
Shipping times vary based on the carrier and destination and are separate from our production time.
Local Pickup
Local pickup is available at checkout. You will receive an email with pickup instructions once your order is ready.
Returns & Exchanges
Because our products are custom-made and personalized, all sales are final. We do not accept returns or exchanges on personalized or custom items.
If your order arrives damaged, defective, or there is an issue with your order, please contact us within 7 days of delivery and we will be happy to work with you to make it right.
Questions?
If you have any questions or concerns regarding your order, please contact us at:
Thank you for supporting Front Porch Co. We appreciate your business and the opportunity to create something special just for you!